More to Know about Sandals Resorts
Frequently Asked Questions
- What is Sandals?
Sandals is a diverse collection of 14 of earth's most idyllic Luxury All Inclusive resorts. Sandals is a uniquely romantic vacation for couples in love looking to get away from it all and to just be with each other. And because the best of everything is already included in simple up-front price, you'll get to be pampered like royalty without having to worry about the budget. Even the tips are already included!
- Why can't I take the kids?
Because we wanted to make your vacation as romantic and relaxing
as possible, only couples may stay at Sandals. But we open our arms to welcome singles,
friends, and families to our fabulous Beaches Resorts.
Beaches, created by Sandals, includes all the fun, adventure, and luxury
that families want most, elevating the family vacation to world-class standards.
- What's Included?
- All meals, anytime snacks and fine dining
- Scuba diving (if certified)*
- Golf in Jamaica and St. Lucia
- Sailing, water sking, snorkeling & more
- Top-shelf drinks
- Exchange privileges
- Free Beautiful Beginnings Weddingmoon®
- All tips, gratuities and hotel taxes
* Certification card and dive log required.
- What's NOT Included?
- Spa Treatments
- Optional Tours
- Golf Caddies (mandatory for golfers)
- Internet Access
- Medical Assistance**
- Gift Shop Items
- Phone Calls
- Airport taxes may not be included
- Scuba Certification or Refresher Courses
* Airport transfers are included. Transportation to other neighboring Sandals (within the same town) are also included.
** Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary.
- What is the dress code for the restaurants at night?
Shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.
Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
- Is a visa required to travel to your resorts?
Visas are not required from U.S. citizens by any of the countries where our resorts are located.
However, effective January 23rd, 2007, all U.S. citizens returning from the Caribbean must have
a valid U.S. passport in order to re-enter the U.S.
For assistance with getting a new passport, or renewing, check out our Passport Information page.
For citizens of other countries, please contact the
airline you are traveling for information on entry / visa requirements.
- Do I need to bring an electrical adapter?
110 volts, 50 cycles in Jamaica; 110 volts, 60 cycles in Antigua; 220 volts, 50 cycles in St. Lucia; and 120 volts, 60 cycles in the Bahamas. But don't worry - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.
- Can I make reservations for dining or onsite activities before I travel?
Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be be made online. Please visit our Online Event Scheduler for details.
- We are traveling with a couple of friends. Can we request adjoining rooms?
We accept requests for adjoining rooms and will always do our best to accommodate you and your friends. However we cannot guarantee that adjoining rooms will be available. Requests can be made on the comments section at the end of the online booking process.
- What are the transfer times from the airport to the resort?
Montego Bay, Jamaica
- 15 minutes
- 20 minutes
- 20 minutes
Castries, St. Lucia
- 120 minutes
- 120 minutes
- 120 minutes
- 15 minutes
- 75 minutes
Great Exuma, Bahamas
- 15 minutes
- 90 minutes
St. John's, Antigua
- 20 minutes
Transfer times are approximate and may vary with traffic / road condition. * Transfer times to all properties in Jamaica are based on arrival at Montego Bay International Airport (MBJ). Transfers to all Sandals Resorts in Jamaica are only included from MBJ. ** Transfer times to all properties in St. Lucia are based upon arrival at Hewanorra International Airport (UVF). If flying into the closer airport (Vigie - SLU) then the transfer time to the properties is 15 - 20 minutes.
- Do you have a nurse on property?
There is a Registered Nurse on the premises at every Sandals (except Sandals Inn) with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.
- Can I drink the water?
Since all our resorts have water filtration plants on property, drinking the water in your room is perfectly safe. Bottled water is included in most rooms categories.
- Should I get vaccinated before going?
Vaccinations are not necessary to any of the Caribbean countries where our resorts are located. However, we suggest that you speak to your doctor for more information.
- Can your resorts accommodate food allergies?
You can rest assured that we'll will work very closely with you and our chef can ensure that the appropriate meals are available. Please provide us with you arrival date and booking number as well as your name and the resort at which you will be vacationing so that arrangements can be made for you to speak with the chef on arrival.
- How much cash should I carry?
Since everything is included and tipping is simply not allowed, you will not need any cash while on property. Our front desks will accept most major credit cards (MC, VISA and AMEX). We also accept traveler's checks. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from the resort outlets will be done by signing all charges to the guest's room folio. Cash is not accepted at any of the revenue outlets.
However, if you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at every Sandals Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.
- How can I arrange tours outside the resort?
A variety of local tours are available at all our locations at additional cost. Reservations can be made online or at the resort's Tour Desk.
- Are beach towels provided by the resort?
Yes, beach towels are provided at no cost by the resort.
- How do I arrange transportation to the resort?
Your all-inclusive package includes roundtrip airport transfers and arrangements are made by Sandals - no action on your part is required. Immediately outside of customs at the airport, you will find a Sandals Desk. A representative will lead you to an air-conditioned shuttle bus that will take you to the resort. Please note that transfers are to/from Sangster International Airport (Montego Bay) in Jamaica, Hewanorra International Airport, in Saint Lucia, Vc Bird International Airport in Antigua and Nassau International Airport in the Bahamas.
- How do I remove the bar with the travel agent name on top my browser?
The presence of a bar at the very top of the Sandals site indicates that you have been referred to Sandals by a recognized travel partner (co-branded). If for ANY reason you'd like to remove it, simply click on the link below: