Club Sandals Emerald Bay
An elegant Luxury Included® Vacation
The experience begins and ends at Club SandalsA place overflowing with extraordinary privileges, unique experiences, and exceptional service for concierge guests of Sandals Resorts. Extravagance is blended with remarkable amenities that completely redefine genuine hospitality and allow guests to enjoy one-on-one service and complete relaxation in the comfort of a stylish lounge. Club Sandals concierge offers unique insider's opportunities exclusive to concierge guests and the best recommendations for discovering all that Sandals has to offer...and beyond.
- Every member of our staff has been chosen from thousands of applicants.
- Highest Staff to Guest ratio in the industry.
- All our resort staff receives the most rigorous training program in the industry and unprecedented among all-inclusive resorts.
- Our Sandals Corporate University is committed to the professional development of our employees through reputable education and training programs, guaranteeing the best customer service, attitude, skills and knowledge from every team member you come across.
- Partnership with the Guild of Professional English Butlers to train our butlers to the highest standards.
- No tips are ever accepted or requested.
ExperienceElevatedService that is unrivaled in theCaribbean
Club Sandals transforms the concierge experience into one that overflows with extraordinary privileges and exceptional service.
Club Sandals Services & Amenities
When Perfection Itself Simply Isn't Enough
- Met on arrival by Club Sandals Concierge.
- Served cold/warm towels on arrival.
- Privately checked in at the Club Sandals Lounge.
- Escorted to room by Club Sandals Concierge.
- In-Room Orientation by Club Sandals Concierge.
- Private Resort Orientation by Club Sandals Concierge.
- Club Sandals Welcome packet on arrival.
- Staff Services:
- Dedicated Club Sandals Concierge to assist with planning holiday experience.
- Dedicated Club Sandals Concierge to assist with booking reservations-dinner/spa/tour/private dinners.
- Daily contact with guests throughout their stay.
- Personalized Resort Orientation.
- Escort of guests to bus when they are going on tours.
- All Day Room Service from 7:00AM - 10:00PM. (Except at Sandals Halcyon Beach)
- Other Inclusions:
- Robes in all rooms.
- In-Room Bar with pouring brands and fridge restocked daily with juice, water & sodas.
- Specially made Club Sandals room key.
- In-Room Culinary treat for late arrivals.
- Free Wi-Fi in all rooms and public areas. Unlimited number of devices.
- Weekly Activities:
- Cocktail Party
- Exclusive Wine Tasting
- Snorkeling Trip
- Martini Evening
- Club Sandals Lounge:
- Hours: 24 hours lounge access; Staff will be available from the hours of 8:00 a.m. - 10:00 p.m.
- High-definition flat-screen TV.
- Selection of Board Games, books and novels.
- Tea and coffee station with assorted tea and freshly Ground Coffee (Blue Mountain Coffee).
- Coffee machine in all lounges serving Espressos and Cappuccinos.
- New York Times and British Today, The Canadian and any other Times Fax as requested.
- Kindles available in the Lounge.
- iPads displaying menus, martini menu, weekly activities and Managers wine list.
- Library of Local Books Available.
- Air conditioned comfort.
- Signature Scent.
- Soothing Background Music.
- Guest check-out with Club Sandals Concierge.
- Alcoholic Beverages, Sparkling Wine, Juice, Soda and Water.
- All Day Snacks and Pastries:
- Danish, Croissants, Muffins.
- Coconut, Sugar and Chocolate cookies.
- Assorted Island Treats - Rumball, coconut drops, coconut macaroon.
- Sandwiches and Wraps.
- Club Sandals Signature Drink.
Club Suites at Sandals Emerald Bay
Enhance your Luxury Included® vacation experience at Sandals Resorts