Before You Arrive at Sandals Emerald Bay
As your plane flies over the Exumas, take a gaze out the window to witness majestic views of some of the most remarkable water in the world. Once you arrive at Sandals Emerald Bay, you'll find yourself immersed in the warm hospitality of the Bahamas. You'll find everything you need at your fingertips, and if it's not there, all you need to do is ask your butler, concierge or the front desk. And to make your stay with us even more extraordinary, here's all the information you need to know before your visit.
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ArrivalsUpon arrival at Georgetown International Airport, guests are to proceed to the Sandals desk or lounge, conveniently located right outside the Immigration and Customs area. Your complimentary transfer to and from the resort will be arranged by Sandals.
Charge ItWhile at Sandals, although everything is included, you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. You should bring a major credit card for these incidental purchases. We accept VISA®, MasterCard®, American Express®, Discover Card® and Traveler's cheques.
Safe Deposit BoxesSafe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes, as Sandals cannot be held responsible.
WI-FI Coverage and Internet AccessStay connected with home (or the office) when you bring your laptop computer or mobile devices to Sandals Emerald Bay. Most public areas and rooms offer wireless Internet access. WiFi is available at additional cost.
Electric Current120 volts, 60 cycles in the Bahamas. But don't worry about bringing your hair dryers; they're already provided in every room.
Visa & Passport RequirementsAll travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.
Physically ChallengedSandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Grande Antigua can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call 08000 22 30 30.
Laundry and Dry CleaningSandals Emerald Bay provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.
Scuba DivingTop-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete, sign and affix stamp/seal the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.
What to BringPack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.
Airport Transfers (Included)Your complimentary transfer to and from the resort will be arranged by a Sandals concierge, so climb aboard your air-conditioned shuttle and enjoy your included roundtrip airport transfer to Sandals Emerald Bay, a brief 10-minute ride. Once you arrive at the resort, you'll be greeted with a glass of champagne, a cold towel and a warm smile.
Check-in/Check-outIf you arrive before check-in, we'll hold your luggage so you can begin your vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.
CurrencyThere is an exchange bureau at Sandals Grande Emerald Bay. The Bahamian or U.S. Dollar is the legal tender in the Exumas. Most merchants do accept U.S. Dollars, traveler's schedules and major credit cards, i.e. VISA®, MasterCard® and American Express®.
Dress CodeResort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sun dresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).
Average TemperaturesBahamian temperatures are warm, on average Daytime average: 83°F, 28°C. Nighttime average: 71°F, 21°C. In mid winter, however, the temperatures can get into the low 60's F.
Tips and GratuitiesTips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.
Medical StaffThere is a Registered Nurse on the premises at Sandals Grande Emerald Bay with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival. **For an additional charge.
Gift ShopsSandals Grande Emerald Bay has a resort gift shop with gifts, perfume, tobacco and sundries. Duty-free shopping is also available at the designer boutiques on property. and at the airport.
Special RequestsGift items are available including flower arrangements, birthday cakes, champagne and gift baskets. Items can be ordered by calling our UK Concierge Desk on 020 7590 0236.
