Concierge Service at Sandals Resorts
Our exclusive Suite Concierge Service is a Sandals Signature amenity included for all Concierge level rooms and suites. The inclusions are the same as our Luxury rooms, plus mahogany four-poster beds, sitting areas, full bath, in-room bar (fully stocked) and his & her robes. A dedicated Concierge provides personalized attentions including V.I.P. check-in, special luggage handling and tour arrangements.
Services & Amenities
Check-in Process:
- Met on arrival by Concierge agent
- Privately checked in at the Concierge lounge
- Escorted to room by Concierge agent
- Given property orientation by Concierge agent
Concierge Lounge:
- Hours: 8am - 10pm
- High-definition flat-screen TV
- Selection of board games
- Fresh coffee / selection of teas
- Times Fax / Britain Today
- Alcoholic beverages, sparkling wine, juice, sodas and water
- Day and evening amenities - sandwiches, fruits, cookies
- Concierge Signature drink - each property has their own drink and the recipe is displayed
- Air-conditioned comfort
- Guest check-out with concierge agent
Weekly Activities:
- Concierge weekly soiree/party
- Reserved tables at property weekly buffet (e.g. Jamaica night / beach party hosted by concierge agent(s))
- Recognition of birthday/anniversary/special occasions
Staff Service:
- Assistance with planning vacation - weekly planner presented to guest on arrival
- Assistance with booking reservations - dinner/spa/tours/ private dinners
- Daily contact with guests throughout their stay
- Handling of all queries/concerns/complaints
- Escort of guests to bus when they are going on tours
Rooms:
- Fully-stocked bar - liquor, beers, juices, water, sodas, wine and sparkling wine.
- Bathrobes
