Before You Arrive at Sandals Royal Caribbean
From the moment you arrive at Sandals Royal Caribbean, you'll find yourself immersed in the warm hospitality of Jamaica. You'll find everything you need at your fingertips, and if it's not there, all you need to do is ask your butler, concierge or the front desk. And to make your stay with us even more extraordinary, here's all the information you need to know before your visit.
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ArrivalsUpon arrival, you'll proceed to the Sandals desk or lounge, conveniently located at Sangster International Airport, just 10 minutes away from the resort. Your complimentary transfer to and from the resort will be arranged by Sandals.
Private Car ServicePrivate car service from Sangster International Airport in Montego Bay to Sandals Grande Riviera is available at an additional cost. Please call UK Concierge Desk on 0207 7590 0236 or contact your travel agent for more information.
Charge ItWhile at Sandals, although everything is included, you may also want to enjoy optional on-site and off-site experiences, spa treatments, and make phone calls or purchases in our gift shops. You should bring a major credit card for these incidental purchases. We accept VISA®, MasterCard®, American Express®, Discover Card® and Traveler's cheques.
Safe Deposit BoxesSafe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible.
WI-FI Coverage and Internet AccessMost public areas of this hotel, and many of the rooms, have Wi-Fi coverage for your convenience. Instant access to the Internet may be obtained by simply connecting to the network and charging the service to your room.
Electric Current110 volts, 60 cycles in Jamaica. But don't worry about bringing your hair dryers; they're already provided in every room.
Departure TaxA departure tax is to be paid in cash upon leaving the airport if not already included in airline ticket.
Visa & Passport RequirementsAll travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.
Physically ChallengedSandals will try to accommodate the special needs of guests to the best of our abilities. Sandals Grande Antigua can also provide special equipment. We must have approximately 60 days notice prior to your arrival to facilitate your requests. For a detailed list of available equipment and further information, please call 08000 22 30 30.
Laundry and Dry CleaningSandals Royal Caribbean provides optional laundry and dry cleaning services. Price lists and laundry bags are provided in every room. Notify housekeeping and your laundry will be returned within 24 hours, dry cleaning within 72 hours.
Scuba DivingTop-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete, sign and affix stamp/seal the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.
Airport Transfers (Included)Climb aboard your bus and enjoy your included roundtrip airport transfer from Sangster International Airport to Sandals Montego Bay. The ride takes less than 15 minutes
Check-in/Check-outIf you arrive before check-in, we'll hold your luggage so you can begin your vacation right away. Check-out time is 11:00a.m. If your flight departs later, you can also leave your luggage with us and spend as much time as possible beside the sea, soaking up the sun.
CurrencyThere is an exchange bureau at Sandals Royal Caribbean. The Jamaican Dollar is the legal tender in Jamaica. Most merchants do accept U.S. Dollars, traveler's cheques and major credit cards, i.e. VISA®, MasterCard® and American Express®.
Dress CodeResort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).
Average TemperaturesCaribbean temperatures are warm year-round. Daytime average: 82°F, 28°C. Nighttime average: 72°F, 22°C.
Departure LoungeIf your plane leaves in the afternoon or is delayed, you're welcome to enjoy the departure lounge at nearby Sandals Montego Bay. There are comfortable couches, a large-screen TV, and changing facilities with showers, so you can thoroughly enjoy your last day in paradise.
Tips and GratuitiesTips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.
Medical StaffThere is a Registered Nurse on the premises at Sandals Royal Caribbean with daily office hours. A qualified physician** is on call 24 hours a day for emergencies. If there is any prior medical history, medication that is needed or present illness Sandals should be aware of, please notify Sandals prior to your arrival. **For an additional charge
Gift ShopsSandals Royal Caribbean has a gift shop with souvenirs, perfume, tobacco and sundries. Duty-free shopping is available on all islands and at the airport. Bridal accessories can be purchased online at www.sandals.com/giftshop
What to BringPack lightly; one large suitcase with a carry-on is ideal. Casual wear is perfect, except for formal nights, theme nights, and restaurants that require full-length pants and collared shirts; the dress code is listed under each restaurant description.
Special RequestsGift items are available including flower arrangements, birthday cakes, champagne and gift baskets. Items can be ordered by calling our UK Concierge Desk on 020 7590 0236.
