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Additional protocols and guaranteed cleanliness standards to ensure heightened health and safety measures for guests seeking peace of mind in the Caribbean.
For nearly 40 years, Sandals has adhered to the highest standards of cleanliness and safety protocols. Our resorts have always been scrupulously cleaned and sanitized every hour of every day. But now more than ever, our existing industry-leading practices are being enhanced to include several pre-emptive cleanliness measures, guaranteeing guests the peace of mind to enjoy their vacation with the utmost confidence.
Prevention is the key to safeguarding the health of our employees and guests. We long ago developed a sophisticated approach to preventing the spread of illnesses at our resorts under the guidance of medical professionals, the Centers for Diseases Control and Prevention (CDC), World Health Organization (WHO), and the local Ministries of Health in each country we call home. We have dedicated Quality Inspection Teams and environmental health and safety managers at all of our resorts to make sure every procedure is in place to protect every guest and team member. That even extends to our supply chain. Our resorts have always been equipped with full-service medical stations staffed daily with a registered nurse and 24/7 on-call medical personnel, but we’ve upgraded these facilities to include the appropriate equipment and supplies needed to address new protocols.
As part of the five-star luxury experience, Sandals guests are never left to fend for themselves in crowded airports. Every guest is given access to the private lounge reserved for Sandals and Beaches guests only. Upon entering, guests will be given a dollop of hand sanitizer, complimentary mask and gloves and a cool drink in luxurious surroundings.
Sandals only uses private transfers for all guests. We have reduced the number of guests transported in every type of vehicle to ensure proper social distancing. In addition, every driver will be wearing a mask and gloves and will be provided with sanitizer for use by each guest. Vehicles will also be re-sanitized after every trip.
We have undertaken a thorough research assessment of all points of guest contact throughout our resorts and this has enabled us to focus on integrated advanced hygiene practices at over eighteen key touch points including:
This all-encompassing approach starts from the moment guests arrive, through to the entire on resort experience up until our farewell.
Adherence to a triple check cleaning system:
Adherence to a triple check cleaning system:
Our new Platinum Protocol of Cleanliness encompasses added health and wellbeing requirements across all points of contact at every resort, including common areas, all restaurants and kitchens, bars, guest rooms, activities, fitness centers, spas, and includes all behind-the-scenes operations. We’re leaving no stone unturned as we prepare to welcome guests back to the beauty and warmth of the Caribbean in a friendly, clean and, most importantly, safe environment.
Guests’ temperatures will be checked upon arrival to the resort as a precautionary measure. Temperatures exceeding 99.5F/37.5C will be considered out of range. Additional temperature checks may be done at the guest’s request or advice of the nurse on duty for the duration of stay.
Guests can now check-in online, letting them skip the front desk and go directly to their room. As always, a refreshing welcome cocktail and personal anti-bacterial hand towel will be waiting for them, and now they’ll have individual in-room hand sanitizers, too.
Sandals is introducing even more robust housekeeping measures to ensure a hospital-grade, sanitized environment according to the strictest protocols. All linens will be cleaned every day, and all mattresses and pillows will have protectors that will be disinfected daily. After every room is thoroughly cleaned, the door will be locked, and a seal will be placed between the door and the casing to certify that no one else has entered until the guests arrive. Accompanying bellman and/or butler will respray and disinfect both the inside and outside of door handle with disinfectant upon leaving the room.
While we’ve always paid attention to the details, now each and every area of our resorts will be thoroughly cleaned and sanitized on an ongoing basis with a minimum of three inspections daily. All public restrooms will be cleaned, sanitized and inspected on the half hour. And all restaurants will have a host providing hand sanitizer to guests before entering.
Sandals has always been about romance, and that means our guests have the space to feel like it’s just the two of them, alone together. Many of our restaurants are open-air and bring in fresh breezes from the ocean. And now we’re introducing new ways to encourage our guests to maintain safe social distancing while still providing a relaxing resort experience. This includes:
We’re setting an even higher baseline for good health with new requirements for all staff members.
Even our vendors, suppliers, and partners will be held to the new Platinum Protocol of Cleanliness by:
