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Additional protocols and guaranteed cleanliness standards to ensure heightened health and safety measures for guests seeking peace of mind in the Caribbean.
Additional protocol and guaranteed cleanliness standards to ensure heightened health and safety measures for guests seeking peace of mind in the Caribbean.
For nearly 40 years, Sandals has adhered to the highest standards of cleanliness and safety protocol. Our resorts have always been scrupulously cleaned and sanitized every hour of every day. But now more than ever, our existing industry-leading practices are being enhanced to include several pre-emptive cleanliness measures, guaranteeing guests the peace of mind to enjoy their vacation with the utmost confidence.
Prevention is the key to safeguarding the health of our employees and guests. We long ago developed a sophisticated approach to preventing the spread of illnesses at our resorts under the guidance of medical professionals, the Centers for Diseases Control and Prevention (CDC), World Health Organization (WHO), and the local Ministries of Health in each country we call home. We have dedicated Quality Inspection Teams and environmental health and safety managers at all of our resorts to make sure every procedure is in place to protect every guest and team member. That even extends to our supply chain. Our resorts have always been equipped with full-service medical stations staffed daily with a registered nurse and 24/7 on-call medical personnel, but we’ve upgraded these facilities to include the appropriate equipment and supplies needed to address new protocol.
As part of the five-star luxury experience, Sandals guests are never left to fend for themselves in crowded airports. Every guest is given access to the private lounge reserved for Sandals and Beaches guests only. Upon entering, guests will be given a dollop of hand sanitizer, complimentary mask and gloves and a cool drink in luxurious surroundings.
Sandals only uses private transfers for all guests. We have reduced the number of guests transported in every type of vehicle to ensure proper social distancing. In addition, every driver will be wearing a mask and gloves and will be provided with sanitizer for use by each guest. Vehicles will also be re-sanitized after every trip.
We have undertaken a thorough research assessment of all points of guest contact throughout our resorts and this has enabled us to focus on integrated advanced hygiene practices at over eighteen key touch points including:
This all-encompassing approach starts from the moment guests arrive, through to the entire on resort experience up until our farewell.
Adherence to a triple check cleaning system:
Adherence to a triple check cleaning system:
Our new Platinum Protocol of Cleanliness encompasses added health and wellbeing requirements across all points of contact at every resort, including common areas, all restaurants and kitchens, bars, guest rooms, activities, fitness centers, spas, and includes all behind-the-scenes operations. We’re leaving no stone unturned as we prepare to welcome guests back to the beauty and warmth of the Caribbean in a friendly, clean and, most importantly, safe environment.
Guests’ temperatures will be checked upon arrival to the resort as a precautionary measure. Temperatures exceeding 99.5F/37.5C will be considered out of range. Additional temperature checks may be done at the guest’s request or advice of the nurse on duty for the duration of stay.
Guests can now check-in online, letting them skip the front desk and go directly to their room. As always, a refreshing welcome cocktail and personal anti-bacterial hand towel will be waiting for them, and now they’ll have individual in-room hand sanitizers, too.
Sandals is introducing even more robust housekeeping measures to ensure a hospital-grade, sanitized environment according to the strictest protocol. All linens will be cleaned every day, and all mattresses and pillows will have protectors that will be disinfected daily. After every room is thoroughly cleaned, the door will be locked, and a seal will be placed between the door and the casing to certify that no one else has entered until the guests arrive. Accompanying bellman and/or butler will respray and disinfect both the inside and outside of door handle with disinfectant upon leaving the room.
While we’ve always paid attention to the details, now each and every area of our resorts will be thoroughly cleaned and sanitized on an ongoing basis with a minimum of three inspections daily. All public restrooms will be cleaned, sanitized and inspected on the half hour. And all restaurants will have a host providing hand sanitizer to guests before entering.
Sandals has always been about romance, and that means our guests have the space to feel like it’s just the two of them, alone together. Many of our restaurants are open-air and bring in fresh breezes from the ocean. And now we’re introducing new ways to encourage our guests to maintain safe social distancing while still providing a relaxing resort experience. This includes:
We’re setting an even higher baseline for good health with new requirements for all staff members.
Even our vendors, suppliers, and partners will be held to the new Platinum Protocol of Cleanliness by:
Sandals has heightened our already exceptional health and safety measures to give brides and grooms peace of mind when they choose to get married at Sandals.
It's the day you’ve dreamt about for your entire life, and Sandals is taking every step to make sure it’s one free of worries and filled with love. Whether you choose a Free* Tropical Wedding or a Sandals Customizable Wedding, our Platinum Protocol of Cleanliness are in place so you can focus on what’s most important: each other.
Here are the steps we’re taking to help you have the wedding of your dreams:
Sandals offers more choices in wedding venues, most taking advantage of fresh air and wide-open spaces: Beneath a gazebo in a lush tropical garden, on the beach with the turquoise sea as your backdrop, or even floating above the sea in an open-air, over-the-water chapel. And we’ve reduced the capacity of all our venues, indoors and out, putting more physical distance between your wedding guests. Your guests will still have a picture-perfect view of your ceremony, but they’ll be seated further apart for everyone’s health and safety.
Sandals is reducing the seating capacity at your reception. Rather than tables set for 8 people, we’ll have the same sized tables but only seat six guests per table. We’re also eliminating buffets and specialty food stations to reduce the risk of cross contamination from guests. Plated dinner and all hors d'oeuvres will be served by Sandals staff. And all staff will be wearing face masks and gloves for your protection and theirs.
You can still share your wedding with the ones you love most, no matter where they may be, because at Sandals you're able to live stream your wedding ceremony and reception. Plus for a limited time, Sandals is offering complimentary* single-camera live stream service for new qualified reservations traveling in 2020 and 2021.
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To help you look your best on your special day, personal use makeup kits are available for purchase for all brides and their bridal parties who choose Red Lane® Spa to help them get a picture-perfect look. This ensures there’s no cross-contamination during your professional makeup application at the Red Lane® Salon. Plus, these makeup kits are yours to keep, and can be taken home.
Note about our Resort Exchange Program: Our resorts are located in various Caribbean jurisdictions, some of which have responded to the global pandemic (COVID-19) by promulgating local restrictions on visitors or resorts. Sandals cannot guarantee that guests will be permitted to visit a different resort during their stay. The resort exchange program is (a) contingent on, and subject to, all applicable government restrictions, including those that limit guests’ ability to travel between properties or affect our resorts’ ability to safely transfer guests between properties or be open and operational; and (b) void where prohibited or in Sandals’ judgment rendered impractical due to local restrictions or the pandemic.
