Frequently asked questions

ABOUT SANDALS

  • Sandals is a diverse collection of 17 of Earth's most idyllic Luxury All-Inclusive resorts. Sandals is a uniquely romantic holiday for couples in love looking to get away from it all and to just be with each other. And because the best of everything is already included in simple up–front price, you'll get to be pampered like royalty without having to worry about the budget. Even the tips are already included!

    WHY CHOOSE SANDALS?

    • All meals, anytime snacks and fine dining

    • Scuba diving (if certified)*

    • Luxurious accommodations

    • Golf green fees in Jamaica, Saint Lucia, Great Exuma, Bahamas

    • Sailing, water skiing, snorkeling & more

    • Land sports

    • Wi-Fi at all resorts in all public areas and all room categories.

    • Exchange privileges

    • Airport transfers and resort transfers**

    • Top–shelf drinks

    • All tips, gratuities and hotel taxes

    * Certification card and dive log required. 
    ** Transportation to other neighboring Sandals (within the same town) are included. 

    LEARN MORE

    • Spa Treatments
    • Optional Tours
    • Golf Caddies (mandatory for golfers)
    • Medical Assistance*
    • Gift Shop Items
    • Phone Calls
    • Scuba Certification or Refresher Courses

    * Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary. 

  • Because we wanted to make your holiday as romantic and relaxing as possible, only couples may stay at Sandals. But we open our arms to welcome singles, friends, and families to our fabulous Beaches Resorts.

    Beaches, created by Sandals, includes all the fun, adventure, and luxury that families want most, elevating the family holiday to world–class standards.

    LEARN MORE

  • Day passes are available for the following rates.

     

    DAY PASS RATES

     

    1. SANDALS MONTEGO BAY
    2. DAY PASS                   $180.00
    3. EVENING PASS          $180.00
    4. FULL DAY PASS         $340.00
    5. SANDALS ROYAL CARIBBEAN
    6. DAY PASS                   $180.00
    7. EVENING PASS          $180.00
    8. FULL DAY PASS         $340.00
    9. SANDALS OCHI
    10. DAY PASS                   $180.00
    11. EVENING PASS          $180.00
    12. FULL DAY PASS         $340.00
    13. SANDALS ROYAL PLANTATION
    14. DAY PASS                   $180.00
    15. EVENING PASS          $180.00
    16. FULL DAY PASS         $340.00
    17. SANDALS NEGRIL
    18. DAY PASS                   $180.00
    19. EVENING PASS          $180.00
    20. FULL DAY PASS         $340.00
    21. SANDALS SOUTH COAST
    22. DAY PASS                   $180.00
    23. EVENING PASS          $180.00
    24. FULL DAY PASS         $340.00
    25. SANDALS REGENCY LA TOC
    26. DAY PASS                   $200.00
    27. EVENING PASS          $200.00
    28. FULL DAY PASS         $380.00
    29. SANDALS ROYAL CURAÇAO
    30. DAY PASS                   $340.00
    31. EVENING PASS          $340.00
    32. FULL DAY PASS         $650.00
    33. SANDALS GRANDE ST. LUCIAN
    34. DAY PASS                   $200.00
    35. EVENING PASS          $200.00
    36. FULL DAY PASS         $380.00
    37. SANDALS HALCYON BEACH
    38. DAY PASS                   $200.00
    39. EVENING PASS          $200.00
    40. FULL DAY PASS         $380.00
    41. SANDALS GRANDE ANTIGUA
    42. DAY PASS                   $240.00
    43. EVENING PASS          $240.00
    44. FULL DAY PASS         $450.00
    45. SANDALS ROYAL BAHAMIAN
    46. DAY PASS                   $340.00
    47. EVENING PASS          $340.00
    48. FULL DAY PASS         $650.00
    49. SANDALS EMERALD BAY
    50. DAY PASS                   $340.00
    51. EVENING PASS          $340.00
    52. FULL DAY PASS         $650.00
    53. SANDALS GRENADA
    54. DAY PASS                   $240.00
    55. EVENING PASS          $240.00
    56. FULL DAY PASS         $450.00
    57. SANDALS BARBADOS
    58. DAY PASS                   $260.00
    59. EVENING PASS          $260.00
    60. FULL DAY PASS         $490.00
    61. SANDALS ROYAL BARBADOS
    62. DAY PASS                   $260.00
    63. EVENING PASS          $260.00
    64. FULL DAY PASS         $490.00

     

    *All rates are in US dollars and are per person. All rates are subject to change without notice and blackout dates apply.

     

    DAY PASS DURATION


    DAY PASS                   10AM - 6PM
    EVENING PASS          06PM - 2AM
    FULL DAY PASS         10AM - 2AM

     

  • The presence of a bar at the very top of the Sandals site indicates that you have been referred to Sandals by a recognised travel partner (co–branded). If for ANY reason you'd like to remove it, simply click on the link below:

    REMOVE CO-BRAND BAR

  • With the Layaway & Playaway programme, you can choose to pay the total amount of your Luxury Included® holiday in 3- to 24-month installments when you make a booking online, through the call center, or at Loyalty & Travel desk on resort.

    *TERMS & CONDITIONS APPLY

5-Star Global Gourmet Dining

  • Sandals specialises in specialty restaurants and you never have to pay extra to enjoy our world of flavours. Each venue offers a unique ambiance and everything you order is always included and unlimited. Even tipping is not allowed. At other resorts the hidden extra charges can really add up. But at Sandals, your wallet gets a holiday too.

  • Never at Sandals. You're on holiday and shouldn't have to adhere to a schedule. Unlike cruise lines, there are no pre-set dining times or tables with strangers that you are forced to sit with every night. At Sandals, you can choose from up to 16 gourmet restaurants per resort and dine at romantic tables just for two. So dine whenever, wherever, and enjoy whatever your palate desires.

  • No. At Sandals Resorts, all drinks are included and unlimited – from premium spirits to top-rated Robert Mondavi Twin Oaks® wines. You may pay more for premium brands at other resorts or they may be included only during set times, but not at Sandals. All alcoholic beverages are always on the house and available 24/7. If you're in Club Sandals- level or higher accommodations, we even include fully stocked in-room bars, replenished daily.

  • Resort Casual: Shorts or jeans, t–shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

    Resort Evening: Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t–shirts, sleeveless shirts, sneakers, flip flops or slippers. No hats nor caps.

  • Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be made online. Please visit our Online Event Scheduler for details.

  • You can rest assured that we will work very closely with you and our chef can ensure that the appropriate meals are available. Please provide us with your arrival date and booking number as well as your name and the resort at which you will be holidaying so that arrangements can be made for you to speak with the chef on arrival.

Resort Information

  • Check-in is at 3:00PM. If you arrive prior to check-in, our helpful staff will safely secure your luggage and inform you when your room is ready. While waiting, you can freely enjoy the property's amenities, as your all-inclusive holiday has already begun! Check-out is at 11:00AM, so if your flight departs later, you can easily secure your luggage with us and still enjoy the amenities, like grabbing a bite to eat or sitting by the sea while you wait.

  • We accept requests for adjoining rooms and will always do our best to accommodate you and your friends. However we cannot guarantee that adjoining rooms will be available. Requests can be made on the comments section at the end of the online booking process.

  • Don't worry about bringing an adapter - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.

  • There is a Registered Nurse on the premises at every Sandals (except Sandals Royal Plantation, which has access to the registered nurse at nearby Sandals Ochi) with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.

  • Sandals strives to make your holiday a memorable experience no matter what the degree of your mobility disability. Our accommodating staff members are happy to assist you with any necessary information and do everything to help you achieve total relaxation while on your beach holiday. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. Some of our resorts can accommodate those with mobility issues; however, due to the nature and geography of our resorts, there are instances where mobility accommodation may be limited depending on your specific need. We will note your special requirements and make every effort to accommodate them. Additionally, some of our resorts offer beach wheelchairs, ramps, and lifts for convenient access to the beach.

    LEARN MORE

  • Sandals Grande Antigua, Sandals Royal Bahamian, Sandals Grande St. Lucian, Sandals Halcyon Beach and Sandals Regency La Toc have casinos nearby.

  • A variety of local tours are available at all our locations at additional cost. Reservations can be made online or at the resort's Tour Desk.

    VIEW TOURS OFFERED

  • Yes, beach towels are provided at no cost by the resort.

  • Pets are not allowed at any of the resorts.