To our valued guests,

Just one week ago, the world watched as Hurricane Melissa grew into one of the most significant storms on record before making landfall in Jamaica. Incredibly, we also witnessed something even greater: the unbreakable spirit of Jamaica, along with the incredible support from across the wider Caribbean and around the world.

Millions sent messages of hope and reached out to express just how beloved Jamaica is as a destination. We are so grateful to everyone who held the Sandals and Beaches Resorts team members, guests, and the local Jamaican communities in their thoughts. The support and care we’ve felt has been profoundly moving, and it is already making a difference.

It is in this spirit that we share an important update. Five of our beloved resorts in Jamaica will begin welcoming guests back, starting December 6, 2025. These include: 

• Sandals Dunn’s River

• Sandals Ocho Rios

• Sandals Royal Plantation

• Sandals Negril 

• Beaches Negril 

Each resort has completed its comprehensive assessments to prepare for arrivals. In fact, some resorts could be available to open even sooner; however, we have made the important decision to set one reopening date for all, to offer a period of rest and recovery for our local team members in Jamaica. They have faced numerous challenges due to Hurricane Melissa, and this will enable our team to focus on themselves and their families before returning to work. 

Among our remaining resorts in Jamaica will welcome guests on May 30, 2026. These include:

• Sandals Montego Bay

• Sandals Royal Caribbean

• Sandals South Coast 

These resorts, located in areas hardest hit by the storm, require additional time to fully recover and we appreciate your patience and understanding as we carry on the essential work to restore them to the high standards our guests have come to expect.

We recognise the disruption caused by Hurricane Melissa is impacting many of our guests, and we extend our deepest gratitude for your support during this time.

Due to travel to a Sandals or Beaches resort in Jamaica between the arrival dates listed above?

• If you booked through Unique Caribbean Holidays Ltd. (UCHL), the UK’s in-house tour operator for Sandals and Beaches Resorts, you will be contacted by the Operations Team shortly. If you have any queries in the meantime, please email flightops@sandals.co.uk.

• If you booked through a travel agent, or alternative tour operator, you must contact them directly to discuss the booking.

We are committed to doing everything possible to get holiday plans back on track as quickly as possible.

**Please note that we will not be accepting arrivals in Ocho Rios and Negril before Saturday, December 6, 2025**

Many have asked how they can help our local Jamaican communities. The Sandals Foundation, the philanthropic arm of Sandals Resorts International, is leading on-the-ground efforts of support. One hundred percent of every donation goes directly to relief. For more information and to join our mission, please visit: www.sandalsfoundation.org.

We can’t wait to see you back home in Jamaica.